
Resources
Frequently asked questions
What are the warranties on your furniture ?
Our products come with a 15-year warranty against any manufacturing defects. For more information, consult our warranty document.
What are the delivery times ?
During the peak period before the start of the school year, our delivery times approximately ten (10) to twelve (12) weeks. Orders are processed in order of receipt. To guarantee you’ll receive your order before the start of the school year, we recommend that you send us your purchase order as soon as possible. From October 1 to April 30, our delivery times range from 4 to 8 weeks, depending on the products ordered.
Are your products manufactured in Canada ?
Yes, our products are entirely designed and manufactured in Québec at our five plants in Farnham, on the South Shore of Montréal.
Do you offer delivery and installation services ?
Yes, we offer both services across Canada.
What should I do in case of problems with an order ?
Please contact our sales team. Our advisors will assess your situation and guide you through the appropriate process.
Can I return or exchange furniture, if necessary ?
You have 30 days after delivery to notify us of your intention to return or exchange furniture. To be eligible, the merchandise must not have been used or unpacked. Restocking fees apply.
Can I cancel or modify my order ?
You have 2 weeks to cancel or modify your order. After this deadline, fees may apply.
How is the height of a chair measured ?
The height of our chairs is measured from the floor to the top of the seat when standing on the side of the chair. For more information, consult our Chairs Size Chart.
Do you offer design and visualization services with 3D plans ?
Yes, we can assist you with the design and layout of your spaces through our 3D visualization service.
What colours are available for your furniture? Do you offer colours other than your standard colours ?
A wide variety of colours is offered for different Alpha-Vico products. To discover them, consult our Colour Chart. We also offer many additional colours not on our website or in our catalogue. For our laminated tops, all the colours available on the Formica Canada site are possible.
Where can I see your products ?
Our Montréal showroom presents a wide selection of our products. To visit it, simply contact us for an appointment. We also offer a free sample service. We’ll deliver directly to your establishment the products you wish to examine, then collect them once your evaluation is complete.
Do you offer custom products ?
As a manufacturer, we can create personalized products to your specifications. Contact us to discuss your specific needs and projects.
We’re considering a project and would like help from your advisors. Do you offer such a service ?
Our experts are at your disposal to answer your questions and provide guidance for your projects, whether by phone, email or on site at your establishment. Contact us to plan a meeting.
What are your environmental initiatives ?
We conduct a number of eco-responsible initiatives. In addition, we manufacture durable furniture designed to last 30 years, our local production uses certified ecological materials, our processes are solvent-free and we recycle all our materials.
Does your company hold certifications ?
Yes. Alpha-Vico has obtained UL certification for its mobile and folding cafeteria tables. In addition, the resin used for our chairs is certified to be free of phthalates, which are endocrine disruptors. We are pursuing our certification journey with the goal of maintaining the highest quality and safety standards in the industry. For more information, consult the About page.
Who is your furniture intended for ?
Our furniture is designed primarily for educational institutions, from preschool to university. Our durable, robust products are also suited to many other establishments, including municipal offices, libraries, theaters and concert halls, convention centers, hotels, arenas, ski centers, daycares and day camps.
Products
Create functional and inspiring spaces with our complete range of customizable furniture, designed and manufactured in Québec.
Solutions
Regardless of the school level or the type of space you want to furnish, Alpha-Vico advisors can guide you toward solutions adapted to your project objectives.